Wells Fargo Bank Customer Service

Enrollment with Zelle® through Wells Fargo Online® or Wells Fargo Business Online® is required. Transactions between enrolled users typically occur in minutes. For your protection, Zelle® should only be used for sending money to friends, family, or others you trust. Neither Wells Fargo nor Zelle® offers a protection program for authorized payments made with Zelle®. The Request feature within Zelle® is only available through Wells Fargo using a smartphone. In order to send payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution's online or mobile banking experience. For more information, view the Zelle® Transfer Service Addendum to the Wells Fargo Online Access Agreement. If you choose to link your account to your Wells Fargo checking account for Overdraft Protection, please note the following.

Depending on your account terms, an Overdraft Protection Advance Fee may be charged to your account each day an Overdraft Protection Advance is made, and interest will accrue from the date each advance is made. Your credit card must be activated; if it is not activated, no money will transfer to cover the overdraft. Once your credit card has been activated, please allow up to 3 business days for your Overdraft Protection service to be fully enabled. Refer to the Consumer Credit Card Customer Agreement and Disclosure Statement for details.

There may be other options available to protect against overdraft that may be less costly. For additional information on Overdraft Protection using your credit card, please visit /credit-cards/features/overdraft-protection. For details on other options, please visit /checking/overdraft-services/.

A key part of Wells Fargo's business strategy is cross-selling, the practice of encouraging existing customers to buy additional banking services. Customers inquiring about their checking account balance may be pitched mortgage deals and mortgage holders may be pitched credit card offers in an attempt to increase the customer's profitability to the bank. Other banks have attempted to emulate Wells Fargo's cross-selling practices . Additional fees can include, but are not limited to, a fee for bank-initiated transactions, amendment fees, statement fees, and fees assessed by other financial institutions ("beneficiary and intermediary banks").

In addition to the wire transfer fee, Wells Fargo makes money when converting U.S. dollars to a foreign currency. Wells Fargo's retail foreign exchange rates differ from other banks, foreign currency providers, and rates found elsewhere online. In September 2016, Wells Fargo was issued a combined total of $185 million in fines for opening over 1.5 million checking and savings accounts and 500,000 credit cards on behalf of customers without their consent. The Consumer Financial Protection Bureau issued $100 million in fines, the largest in the agency's five-year history, along with $50 million in fines from the City and County of Los Angeles, and $35 million in fines from the Office of Comptroller of the Currency.

The scandal was caused by an incentive-compensation program for employees to create new accounts. It led to the firing of nearly 5,300 employees and $5 million being set aside for customer refunds on fees for accounts the customers never wanted. Carrie Tolstedt, who headed the department, retired in July 2016 and received $124.6 million in stock, options, and restricted Wells Fargo shares as a retirement package. Private label credit cards issued by Wells Fargo Bank, N.A. May not be eligible for all products and services listed here. Issued private label credit cards are typically merchant or industry branded credit cards that consumers apply for through a merchant or service provider.

If you are unsure who your credit card issuer is, please consult your cardholder terms or your billing statement. Cellular Telephone Protection can reimburse the eligible Wells Fargo Consumer Credit Card cardholder for damage to or theft of a cell phone. This is supplemental coverage not otherwise covered by another insurance policy (for example, cell phone insurance programs, or your homeowner's, renter's, automobile, or employer's insurance policies) and may be applied after all other insurance is exhausted. Reimbursement is limited to the repair or replacement of your original cell phone, less a $25 deductible with an allowable maximum of two paid claims per 12 month period. This benefit does not cover cell phones that are lost (i.e. disappear without explanation).

This protection is only available when cell phone bills are paid from your Wells Fargo Consumer Credit Card. The coverage does not apply if the cell phone bill is paid from a Wells Fargo Debit Card, Wells Fargo Business Credit Card, Wells Fargo Commercial Card or from the card that is linked to a Line of Credit. Coverage does not apply to cell phones that are rented, borrowed, or received as part of a prepaid plan. Electronic failure or issues related to the software of the device are not covered. This protection may not be equivalent to or better than other applicable coverage. For complete coverage benefits and exclusions regarding this protection go to /ctp.

Call your cellular provider and request to set up automatic payments. Setting up automatic payments is not required to qualify for the Cellular Telephone Protection benefit; however, you need to pay your monthly cell phone bill with your eligible Wells Fargo Consumer credit card to get up to $600 protection. You could pay less interest by transferring balances from other higher-rate credit cards to a Wells Fargo credit card.

You might also be able to lower your overall monthly payments and turn multiple bills into one easy payment. You can set up a one-time or recurring direct deposit transfer to the financial institution of your choice at no cost to you. Visit Bank of America Debit Card or call Bank of America debit card customer service at the phone number on the back of your card. Wells Fargo profited from these transactions by marking up the prices on currency it was selling to and marking down the prices on currency it was buying from its customers. These agreements, referred to internally as "fixed-pricing agreements," were both written and oral in nature. For purposes of reporting Number of Employees, sole proprietors, self-employed individuals, and independent contractors should include themselves as employees (i.e., the minimum number in the box Number of Employees is one).

Borrowers may use their average employment over the time period used to calculate their aggregate payroll costs to determine their number of employees. Alternatively, borrowers may elect to use the average number of employees per pay period in the 12 completed calendar months prior to the date of the loan application. If using 2020 to calculate loan amount, this is required regardless of whether you filed a 2020 tax return with the IRS. Charges may apply, however, for the Wells Fargo Same Day Payments ServiceSM. Please refer to our fees page for fees associated with our online services.

Account fees (e.g. monthly service, overdraft) may also apply to your account that you make Bill Pay payments from. Please refer to the Account Agreement, including the Fee and Information Schedule, applicable to your account. Health savings accounts and Medicare Advantage Medical Savings Accounts are individual accounts offered or administered by Optum Bank®, Member FDIC, and are subject to eligibility requirements and restrictions on deposits and withdrawals to avoid IRS penalties. Flexible spending accounts and health reimbursement accounts are administered by OptumHealth Financial Services and are subject to eligibility and restrictions. The content on this website is not intended as legal or tax advice.

Federal and state laws and regulations are subject to change. Heath savings accounts are individual accounts offered or administered by Optum Bank, Member FDIC, and are subject to eligibility requirements and restrictions on deposits and withdrawals to avoid IRS penalties. If you have employees and you are including employee compensation in your loan amount calculation, you must provide payroll documents supporting the employee compensation amount. If you are including owner compensation in your loan amount calculation, you must provide IRS Form 1040 Schedule C. Per SBA guidance, IRS Form 1099 cannot be used to support the loan amount calculation . Borrowers can request a loan amount that is based on up to 2.5 times their average monthly payroll costs for the relevant time period (or 3.5 times the monthly payroll costs for borrowers with a NAICS code beginning with 72 for the accommodations and food services sector). The latest round of PPP loan funding provides separate eligibility requirements for First Draw PPP Loan customers vs. Second Draw PPP Loan customers.

The SBA eligibility requirements of the PPP program are comprehensive and cover borrower characteristics such as number of employees, type of industry, date of operation, qualifying payroll cost or self-employed compensation, and other requirements. Applicants are responsible for understanding the PPP eligibility requirements and providing accurate information on the PPP loan application. For more information about PPP loan eligibility requirements, please visit the SBA PPP site. In February 2015, Wells Fargo agreed to pay $4 million, including a $2 million penalty and $2 million in restitution for illegally taking an interest in the homes of borrowers in exchange for opening credit card accounts for the homeowners.

The amount of interest earned is based on the daily collected balances in the account. Each tier described above reflects the current minimum daily collected balance required to obtain the applicable APY. When the rates offered within two or more consecutive tiers are the same, this disclosure shows those multiple tiers as a single tier. The specific individual tiers are described in the rate sheet for this account. A copy of the then-current rate sheet will be provided to you before you open your account or is available at any time upon request from a banker.

The APY is a percentage rate that reflects the total amount of interest paid on the account, based on the interest rate and the frequency of compounding for a 365-day period. Your account statement will include the APY earned on your savings accounts and interest-earning checking accounts for the period covered by the statement. A free service that automatically makes credit card payments by transferring funds from your checking or savings account to your Wells Fargo credit card account. If you don't have a Wells Fargo credit card yet, learn more about all our credit card products and you can request to transfer a balance when you apply.

The company resolved a years-long Justice Department probe into whether employees defrauded 771 clients, including small- or mid-size businesses and banks, from 2010 to 2017, by charging too much for foreign-exchange transactions. Wells Fargo ultimately reaped tens of millions of dollars from the practice, which the lawsuit filed Monday describes as a "brazen and wide-ranging fraud." The bank already paid victims more than $35 million as restitution, the Justice Department added in a statement. As business owners like you continue to feel the impact of these unprecedented times, we're here to help.

We're proud to have served more than 200,000 customers already with Paycheck Protection Program loans. Eighty-four percent of our PPP customers had fewer than 10 employees, and our average loan amount of $54,000 was the lowest among all of the participating large banks, showing our commitment to helping the smallest businesses in need. For users in the pilot, Wells Fargo's Facebook chatbot currently responds to basic questions about deposit and credit card accounts, transactions, and branch or ATM locations — which helps free up bankers to handle more complex tasks, Ellis noted. Over time, the chatbot becomes more conversational in its responses as it recognizes repeated words, phrases, and contextual cues. It will ultimately be able to transition more intricate conversations to a banker for a seamless customer experience.

Elizabeth Magner, a federal bankruptcy judge in the Eastern District of Louisiana, cited the bank's behavior as "highly reprehensible", stating that Wells Fargo has taken advantage of borrowers who rely on the bank's accurate calculations. Wells Fargo in its present form is a result of a merger between the original Wells Fargo & Company and Minneapolis-based Norwest Corporation in 1998. While Norwest was the nominal survivor, the merged company took the better-known Wells Fargo name and moved to Wells Fargo's hub in San Francisco, while its banking subsidiary merged with Wells Fargo's Sioux Falls-based banking subsidiary.

With the 2008 acquisition of Charlotte-based Wachovia, Wells Fargo became a coast-to-coast bank. Wells Fargo is ranked 7th on the Forbes Global 2000 list of largest public companies in the world and ranked 37th on the Fortune 500 list of the largest companies in the US.The company has been the subject of several investigations by regulators. On February 2, 2018, due to the Wells Fargo account fraud scandal, the Federal Reserve barred Wells Fargo from growing its nearly $2 trillion-asset base any further until the company fixes its internal problems to the satisfaction of the Federal Reserve.

In September 2021, Wells Fargo incurred further fines from the United States Justice Department charging fraudulent behavior by the bank against foreign-exchange currency trading customers. Ask us about linking your home equity line of credit to your Wells Fargo ATM card so you can make payments by transferring funds from your checking account. You can also withdraw funds directly from your home equity line of credit or transfer funds to your checking account.

A checking or savings account balance refers to the amount of money in a particular account. Balance transfers have no grace period or rewards points, cash rewards or rebates earned. If you transfer amounts owed to another creditor and maintain a balance on this credit card account, you will not qualify for future grace periods on new purchases as long as a balance remains on this account. Pay your monthly cell phone bill with your eligible Wells Fargo Consumer credit card and you'll get up to $600 protection (subject to a $25 deductible). Double-check the dates of the documents you submit in support of your loan application (e.g. 2019 or 2020) to ensure they match the time period you are using as the basis to calculate your maximum loan amount. For example, if you select the time period calendar year 2020 in the application, please make sure your supporting documents align to the year 2020 only.

Please be sure to submit necessary documents shown in the chart below, listed by entity type. This will help ensure that you include documents that support the loan amount you are requesting and to demonstrate that you meet eligibility requirements. The documents you submit must correspond to the time period you use to calculate your maximum loan amount. From December 2012 through February 2018, Wells Fargo reportedly helped two of the biggest firearms and ammunition companies obtain $431.1 million in loans.

It also handled banking for the National Rifle Association and provided bank accounts and a $28-million line of credit. In 2020, the company said that it is winding down its business with the National Rifle Association. On October 12, 2016, John Stumpf, the then chairman and CEO, announced that he would be retiring amidst the scandals. President and Chief Operating Officer Timothy J. Sloan succeeded Stumpf, effective immediately. Following the scandal, applications for credit cards and checking accounts at the bank plummeted. In response to the event, the Better Business Bureau dropped accreditation of the bank.

Several states and cities ended business relations with the company. In August 2020, the company agreed to pay $7.8 million in back wages for allegedly discriminating against 34,193 African Americans in hiring for tellers, personal bankers, customer sales and service representatives, and administrative support positions. The company agreed to provide jobs to 580 of the affected applicants. We offer a variety of ways to make your credit card payment — online, by mail, and by phone. If you do not have a Wells Fargo credit card yet, you can enroll by checking the Overdraft Protection box when you apply for a card. Help protect yourself against unexpected overdrafts and bounced checks by linking your Wells Fargo credit card to your Wells Fargo checking account.

Once you sign up for this service, if you happen to spend more than you have in your checking account, we'll automatically make up the difference with an advance from the available credit on your Wells Fargo credit card account. Bank of America can assist you with a domestic emergency cash transfer if you need cash from your debit card immediately, such as if your card is lost or you are still waiting for your card to arrive in the mail. You can speak with a Bank of America customer representative by calling one of the phone numbers listed in the Additional Information section of this page. Visit Bank of America's website and select Fee Information for information about emergency cash transfer fees. NEW YORK, Sept Wells Fargo & Co (WFC.N) will pay $37.3 million to settle U.S. government claims it fraudulently overcharged commercial clients on foreign exchange services, the latest in a string of scandals over the bank's treatment of customers. "We all put trust in our banking institutions to deal with us honestly, fairly, and transparently when we are their customers," Audrey Strauss, U.S. Attorney for the Southern District of New York, said late Monday in a release.

"For the better part of a decade, Wells Fargo abused this trust, using tricks, false information, and other deceptive practices to fraudulently overcharge customers who used the Bank's foreign exchange service." In a few cases, FX sales specialists provided customers false transaction data. In one instance, an FX sales specialist represented to Customer E that it would charge a spread of 5 basis points on certain BSwift wire transactions. Contrary to this agreement, the Bank actually charged higher spreads on a series of FX transactions. Then, in email correspondence with representatives of Customer E, the FX sales specialist provided inaccurate market rate information to the customer to make the FX spread falsely appear consistent with the agreement terms.

Wells Fargo FX sales specialists used a variety of misrepresentations and deceptive practices to defraud customers. For example, instead of applying agreed-upon fixed spreads to customers' outgoing wires, FX sales specialists would charge inflated spreads that were as large as the FX sales specialists thought they could get away with. This practice was referred to internally as "Range of Day" Pricing. Have an eligible Wells Fargo business checking account in the name of the business applying for a PPP loan and are enrolled in Wells Fargo Business Online® OR have Commercial Electronic Office® (CEO®) access.1 Learn more about enrolling in Wells Fargo Business Online®. PPP loans are eligible to be forgiven, in full or in part, if the SBA's requirements are met.

Borrowers can choose a covered period of any length between 8 or 24 weeks beginning on the date the borrower received the loan proceeds. In November 2016, Wells Fargo agreed to pay $50 million to settle allegations of overcharging hundreds of thousands of homeowners for appraisals ordered after they defaulted on their mortgage loans. While banks are allowed to charge homeowners for such appraisals, Wells Fargo frequently charged homeowners $95 to $125 on appraisals for which the bank had been charged $50 or less. Racketeer Influenced and Corrupt Organizations Act on grounds that sending invoices and statements with fraudulently concealed fees constituted mail and wire fraud sufficient to allege racketeering. Mobile deposit is only available through the Wells Fargo Mobile® app. Availability may be affected by your mobile carrier's coverage area.